Frequently Asked Questions
When does the class start and finish?
Class officially starts the day after the enrollment period ends. New material will be posted every 7 days after class begins to allow you time to process the information and start the training process. Video review and commenting will be open for 90 days from the start of class allowing you plenty of time to work through the material, take and edit video and formulate your questions as well as allow the instructor time to review and give feedback. We have built-in extra time after all class materials are available so that students that are behind or students still working on behaviors can ask questions and post videos for review and comment.
How long do I have access to the class?
For one year from the start of class. The school reserves the right to modify, update or remove this class at any time.
What is your refund policy for current classes?
You will receive a refund if you request your cancellation at least 1 day before the class begins. There are no refunds after class has started.
What if I am unhappy with the class?
We make every effort to offer valuable information at an affordable rate. We suggest you read the class description carefully before making your purchase to determine if the class is right for you. Because there are many levels of trainers, there will be material that is review for some and new to others. For those that are review, it will give you an opportunity to look at what you have trained and refine the behaviors as needed. If you are unsatisfied with your purchase, please contact admin at [email protected]
Can instructors diagnose or treat injury?
No - instructors and assistant instructors cannot diagnose or treat injury. They can design fitness plans for healthy dogs or dogs that have a written release from veterinary care and/or veterinary rehabilitation care.